Refund Policy

Refund and Return Policy

At Bukhari Kark, we strive to provide the best online food ordering experience and ensure your satisfaction with every order. However, we understand that issues may arise. This Refund and Return Policy outlines the circumstances under which refunds or returns may be granted, along with the procedures for requesting them.

Eligibility for Return

We offer refunds under the following conditions:

  1. Incorrect Orders: If you receive an order with incorrect items or missing items, you may be eligible for a refund for the affected portion of the order.

  2. Order Quality Issues: If the food delivered does not meet our quality standards (e.g., spoiled, improperly cooked), please notify us promptly for a resolution or return.

  3. Non-Delivery: If your order is not delivered due to reasons within our control (e.g., delivery driver error), we will provide a full refund.

Non-Refundable and Return Situations

Refunds will not be provided in the following cases:

  1. If you changed your mind after the order was prepared or delivered.
  2. If you provided incorrect delivery information leading to non-delivery.
  3. Delays caused by external factors such as traffic, weather, or natural disasters.

How to Request a Refund

If you experience an issue with your order, please follow these steps to request a refund:

Contact Us:

    • Email: contact@bukharikark.com
    • Phone: +97333102476
    • Use the "Contact Support" option on our website or app.

Provide Details:

    • Order number.
    • A clear description of the issue.
    • Photos, if applicable (e.g., to show incorrect or damaged items).

Timeframe:

    • Refund requests must be submitted within 1 hours of receiving the order. Requests submitted after this period may not be eligible for a refund.

Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 7 to 15 working business days.
  • Refunds will be issued to the original payment method (Debit Card, credit card, digital wallet).
  • For promotional items or discounts, only the amount paid will be refunded.

Contact Us

For any questions or concerns about our Refund Policy, please contact us at:

  • Email: contact@bukharikark.com
  • Phone: +97333102476

We value your trust and are committed to addressing any concerns promptly and fairly.